(616) 723-9727
About Us
Caverly Appliance Repair is founded on principles of providing exceptional service that goes above and beyond what is offered by most companies today. We embody a passion for providing superior customer service. We believe in being honest, trustworthy, knowledgeable, dependable and fair.
Caverly Appliance Repair is a professional quality appliance repair service company. We specialize in the repair of all major household appliances including refrigerators, ranges/cooktops/ovens, dishwashers, microwaves, trash compactors, garbage disposals, washers & dryers. We repair ALL major appliance brands. Please contact us to discuss your appliance repair needs!
We Care
Here at Caverly Appliance Repair, we know how much you depend on your appliances in your day-to-day lives. Not until an appliance fails to perform as designed do you realize how much you actually depend on them. A broken appliance can severely impact your daily life and can create chaos in your otherwise organized schedule. Caverly Appliance Repair will get you back on schedule and help you get your life back in order. We love our job and We love helping you!
Our Service Priorities
Professionalism
We will display professionalism in all interactions with our customers, whether by telephone or face-to-face.
Promptness
We will show up at your home within the time scheduled for your service call. If we are running behind schedule, we will call you and let you know when you can expect us.
Value Customer Input
We listen to you! Your input is important! You know how your appliance is supposed to operate and letting us know what your appliance is or is not doing correctly assists us in making a quick and accurate diagnosis.
Communication
We will be clear and precise in communicating our fee’s, our repair diagnosis and the specific repair(s) needed to get your Appliance back to optimal working condition. We will explain everything in a manner understandable to you and will educate you whenever necessary to ensure you have a clear understanding of the repair being done.
Fairness
We will maintain fair, yet competitive pricing with all of our services and repairs.
Knowledgeable
We are continually updating our knowledge through a variety of resources in order to stay abreast of the rapidly advancing technologies being utilized in modern appliances.
Integrity
We will uphold our moral principles of Honesty & Truthfulness. We will always be honest about the repair(s) needed to get your appliance back in optimal working condition. Honesty builds Trust. Trust builds relationships.
Personal & Personable
We will treat our customers as we would want to be treated ourselves if we were in their situation. We care about the inconvenience you experience when one of your Appliances breaks and we will do whatever we can to get you back on schedule as quickly as possible.
Respect
We will always treat you and your home with the utmost respect you deserve. We understand and recognize the large investment you have made in your home and your Appliances and we will treat them better than as if they were our own.
Job Satisfaction
In order to provide exceptional service, the servicer (or technician) must first enjoy the work they do and enjoy providing that work for those they are serving. We will continually monitor our own internal level of satisfaction as it pertains to the work we do to ensure we maintain a high level of personal satisfaction each and every day. It is our goal to always show up with a smile.